Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"fd27c655925db524172bf82ca144a09550a3a6b6_lout","branding":{"id":"2","key":"ithd","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/45449360-c2d2-43c6-8e1d-bed8008e7719/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1NDQ5MzYwLWMyZDItNDNjNi04ZTFkLWJlZDgwMDhlNzcxOSI6WyJyZWFkIl19LCJleHAiOjE3ODk0Mjk0NjMsIm5iZiI6MTc4OTQyODg2M30.XRi2SpxqJJY31fu54R7g54JjFHeUv53BXa0tWDPTPpE&client=bd399330-16e4-453b-890d-85e47dbd26c0&mode=fit","logoId":"45449360-c2d2-43c6-8e1d-bed8008e7719","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aux-Ops Maintenance Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aux-Ops Maintenance Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2c8be8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODk0Mjk0NjMsIm5iZiI6MTc4OTQyODg2M30.m9-OPUIdbYYANbeEoDWMHBanAsWBYStbxssrBHX_KUs&client=bd399330-16e4-453b-890d-85e47dbd26c0&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ithd","projectId":10013,"serviceDeskId":2,"name":"IT Helpdesk","description":"<p>Welcome! You can raise a request for IT Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10139","name":"Employee Account Creation or Removal","descriptionHtml":"","callToAction":"Employee Account Creation or Removal","introHtml":"<p>Account Creation or Removal of Microsoft 365, Email, Email Groups, Sharepoint, OneDrive, Teams, Google or WMS</p>","icon":10311,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[35],"key":""},{"id":"10073","name":"Get IT Support","descriptionHtml":"","callToAction":"Get IT Support","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10715,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10715","groups":[35],"key":""},{"id":"10140","name":"New or Upgraded IT Equipment","descriptionHtml":"","callToAction":"New or Upgraded IT Equipment","introHtml":"<p>Do you need IT equipment or an upgrade?</p>","icon":10311,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[35],"key":""},{"id":"10173","name":"Request Door Access Change","descriptionHtml":"<p>Request Door Access Change with or without new Badge or Fob</p>","callToAction":"Request Door Access Change","introHtml":"<p>For example, user needs access to certain doors and/or needs a door access badge or fob.</p>","icon":10306,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[35],"key":""},{"id":"10041","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10320,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""},{"id":"10046","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10043","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10042","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Get IT Support"}],"orderMapping":{"2":[10042],"35":[10073,10139,10140,10173]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTczMzYwODYxMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NDMwMDYzLCJuYmYiOjE3ODk0Mjg4NjMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.DIz3ZxWAWT0OIn-UxDXAKcqfouGhlGk64g0X_cdv4ak","targetCollection":"upload-user-collection-1733608612","endpointUrl":"https://api.media.atlassian.com","clientId":"bd399330-16e4-453b-890d-85e47dbd26c0","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":10140,"projectId":10013,"issueType":{"id":"10140","name":"New or Upgraded IT Equipment"},"form":{"name":"New or Upgraded IT Equipment","descriptionHtml":"","callToAction":"New or Upgraded IT Equipment","intro":"<p>Do you need IT equipment or an upgrade?</p>","instructions":"","icon":10311,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please give as much information as to what new or upgraded IT equipment are you requesting.","descriptionHtml":"<p>Please give as much information as to what new or upgraded IT equipment are you requesting.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10168","label":"Details about IT Equipment needed.","description":"Details about IT Equipment needed.","descriptionHtml":"<p>Details about IT Equipment needed.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10184","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10025","label":"Critical","selected":false,"children":[]},{"value":"10026","label":"High","selected":false,"children":[]},{"value":"10027","label":"Medium","selected":false,"children":[]},{"value":"10028","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10140","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10140","calendarParams":{"firstDay":0,"date":"2026-09-14T18:34:23-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTczMzYwODYxMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NDMwMDYzLCJuYmYiOjE3ODk0Mjg4NjMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.DIz3ZxWAWT0OIn-UxDXAKcqfouGhlGk64g0X_cdv4ak","targetCollection":"upload-user-collection-1733608612","endpointUrl":"https://api.media.atlassian.com","clientId":"bd399330-16e4-453b-890d-85e47dbd26c0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}