Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"89f2edd818987aa955be4de073b26d0d51e7dca9_lout","branding":{"id":"2","key":"ithd","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/45449360-c2d2-43c6-8e1d-bed8008e7719/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1NDQ5MzYwLWMyZDItNDNjNi04ZTFkLWJlZDgwMDhlNzcxOSI6WyJyZWFkIl19LCJleHAiOjE3ODk0MzM1OTQsIm5iZiI6MTc4OTQzMjk5NH0.BpaWf2__99x09JTBwhO2O_dXpO9oFjWv5p3HS-tCBlU&client=bd399330-16e4-453b-890d-85e47dbd26c0&mode=fit","logoId":"45449360-c2d2-43c6-8e1d-bed8008e7719","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aux-Ops Maintenance Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aux-Ops Maintenance Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2c8be8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODk0MzM1OTQsIm5iZiI6MTc4OTQzMjk5NH0.er4u58_oyMb22HrCfFqHPA6QdOY0QkjB4OUYIGocCxQ&client=bd399330-16e4-453b-890d-85e47dbd26c0&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ithd","projectId":10013,"serviceDeskId":2,"name":"IT Helpdesk","description":"<p>Welcome! You can raise a request for IT Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10139","name":"Employee Account Creation or Removal","descriptionHtml":"","callToAction":"Employee Account Creation or Removal","introHtml":"<p>Account Creation or Removal of Microsoft 365, Email, Email Groups, Sharepoint, OneDrive, Teams, Google or WMS</p>","icon":10311,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[35],"key":""},{"id":"10073","name":"Get IT Support","descriptionHtml":"","callToAction":"Get IT Support","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10715,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10715","groups":[35],"key":""},{"id":"10140","name":"New or Upgraded IT Equipment","descriptionHtml":"","callToAction":"New or Upgraded IT Equipment","introHtml":"<p>Do you need IT equipment or an upgrade?</p>","icon":10311,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[35],"key":""},{"id":"10173","name":"Request Door Access Change","descriptionHtml":"<p>Request Door Access Change with or without new Badge or Fob</p>","callToAction":"Request Door Access Change","introHtml":"<p>For example, user needs access to certain doors and/or needs a door access badge or fob.</p>","icon":10306,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[35],"key":""},{"id":"10041","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10320,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""},{"id":"10046","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10043","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10042","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Get IT Support"}],"orderMapping":{"2":[10042],"35":[10073,10139,10140,10173]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTcxMDYzMjcxMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk0MzQxOTQsIm5iZiI6MTc4OTQzMjk5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hNlwzU4lO-rGeci_hrSoGQsIU45-RaSzhvftYhUZoJM","targetCollection":"upload-user-collection-710632712","endpointUrl":"https://api.media.atlassian.com","clientId":"bd399330-16e4-453b-890d-85e47dbd26c0","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":10139,"projectId":10013,"issueType":{"id":"10139","name":"Employee Account Creation or Removal"},"form":{"name":"Employee Account Creation or Removal","descriptionHtml":"","callToAction":"Employee Account Creation or Removal","intro":"<p>Account Creation or Removal of Microsoft 365, Email, Email Groups, Sharepoint, OneDrive, Teams, Google or WMS</p>","instructions":"","icon":10311,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10168","label":"Employee Account Creation/Removal Information","description":"Any detailed information that can help us process this request fastest.","descriptionHtml":"<p>Any detailed information that can help us process this request fastest.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10071","fieldConfigId":"10191","label":"Account Creation or Removal Reason","description":"Why does this account(s) need created or removed? e.g..New Employee, Position Change?","descriptionHtml":"<p>Why does this account(s) need created or removed? e.g..New Employee, Position Change?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10102","label":"New Employee","selected":false,"children":[]},{"value":"10195","label":"Left Aux-Ops or Let Go.","selected":false,"children":[]},{"value":"10103","label":"Position Change","selected":false,"children":[]},{"value":"10104","label":"Location Change","selected":false,"children":[]},{"value":"10105","label":"New Functionality","selected":false,"children":[]},{"value":"10106","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10186","fieldConfigId":"10306","label":"Employee's Name","description":"Employee's First and Last Name(s)","descriptionHtml":"<p>Employee's First and Last Name(s)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10188","fieldConfigId":"10308","label":"Accounts Employee needs Created or Removed","description":"Microsoft 365, Email, Email Groups, Sharepoint, OneDrive, Teams, Google or WMS","descriptionHtml":"<p>Microsoft 365, Email, Email Groups, Sharepoint, OneDrive, Teams, Google or WMS</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10162","label":"Microsoft 365(includes all Microsoft apps such as Teams and Outlook.)","selected":false,"children":[]},{"value":"10163","label":"Microsoft Teams Only","selected":false,"children":[]},{"value":"10165","label":"WMS System Access","selected":false,"children":[]},{"value":"10166","label":"Google Account","selected":false,"children":[]},{"value":"10231","label":"Email Exchange Groups","selected":false,"children":[]},{"value":"10232","label":"Sharepoint Groups","selected":false,"children":[]},{"value":"10233","label":"OneDrive","selected":false,"children":[]},{"value":"10164","label":"Microsoft Online Outlook Archive - Please provide reasoning for this change.","selected":false,"children":[]},{"value":"10196","label":"Removal - Any and All Accounts","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10184","label":"Urgency","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10025","label":"Critical","selected":false,"children":[]},{"value":"10026","label":"High","selected":false,"children":[]},{"value":"10027","label":"Medium","selected":false,"children":[]},{"value":"10028","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10139","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10139","calendarParams":{"firstDay":0,"date":"2026-09-14T19:43:14-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTcxMDYzMjcxMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk0MzQxOTQsIm5iZiI6MTc4OTQzMjk5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hNlwzU4lO-rGeci_hrSoGQsIU45-RaSzhvftYhUZoJM","targetCollection":"upload-user-collection-710632712","endpointUrl":"https://api.media.atlassian.com","clientId":"bd399330-16e4-453b-890d-85e47dbd26c0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}