Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"a8a55f8265a5a17cdc219cf22a55eeaced96af90_lout","branding":{"id":"2","key":"ithd","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/45449360-c2d2-43c6-8e1d-bed8008e7719/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1NDQ5MzYwLWMyZDItNDNjNi04ZTFkLWJlZDgwMDhlNzcxOSI6WyJyZWFkIl19LCJleHAiOjE3NzI2OTU0NjAsIm5iZiI6MTc3MjY5NDg2MH0.uBy0xRZh98QM3hA3P83VnBoJ-jNJSLIjkavRSOhiuRc&client=bd399330-16e4-453b-890d-85e47dbd26c0&mode=fit","logoId":"45449360-c2d2-43c6-8e1d-bed8008e7719","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aux-Ops Maintenance Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aux-Ops Maintenance Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2c8be8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzI2OTU0NjAsIm5iZiI6MTc3MjY5NDg2MH0.WZYE5t3p9vyYqLTA9hiv1PeO06DoFGSMSARtr1Tjg9Q&client=bd399330-16e4-453b-890d-85e47dbd26c0&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ithd","projectId":10013,"serviceDeskId":2,"name":"IT Helpdesk","description":"<p>Welcome! You can raise a request for IT Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10073","name":"Get IT Support","descriptionHtml":"","callToAction":"Get IT Support","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10715,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10715","groups":[35],"key":""},{"id":"10046","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[35],"key":""},{"id":"10043","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[35],"key":""},{"id":"10042","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[2,35],"key":""},{"id":"10041","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10320,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""},{"id":"10045","name":"Purchase request with approval","descriptionHtml":"","callToAction":"Purchase request with approval","introHtml":"<p>Need a mobile phone or is it time for a replacement? Let us know.</p>","icon":10314,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Get IT Support"},{"id":2,"name":"General"}],"orderMapping":{"2":[10042],"35":[10043,10073,10046,10042]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI2OTYwNjAsIm5iZiI6MTc3MjY5NDg2MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-cCPE1cePU1RqGqBDpHp5_2sqPsLgvrjtoul6AR6ObA","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"bd399330-16e4-453b-890d-85e47dbd26c0","tokenDurationInMins":20}},"reqCreate":{"id":10046,"projectId":10013,"issueType":{"id":"10046","name":"Problem"},"form":{"name":"Problem","descriptionHtml":"","callToAction":"Problem","intro":"<p>Create a problem to track the cause of one or more incidents.</p>","instructions":"","icon":10304,"iconUrl":"https://aux-ops.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe the problem","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10184","label":"How urgent is this?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10025","label":"Critical","selected":false,"children":[]},{"value":"10026","label":"High","selected":false,"children":[]},{"value":"10027","label":"Medium","selected":false,"children":[]},{"value":"10028","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10065","fieldConfigId":"10185","label":"What's the impact?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10029","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10030","label":"Significant / Large","selected":false,"children":[]},{"value":"10031","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10032","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10066","fieldConfigId":"10186","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10033","label":"More info required","selected":false,"children":[]},{"value":"10034","label":"Awaiting approval","selected":false,"children":[]},{"value":"10035","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10036","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10075","fieldConfigId":"10195","label":"Investigation reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10113","label":"High impact incident","selected":false,"children":[]},{"value":"10114","label":"Recurring incident","selected":false,"children":[]},{"value":"10115","label":"Non-routine incident","selected":false,"children":[]},{"value":"10116","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10074","fieldConfigId":"10194","label":"Source","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10107","label":"Email","selected":false,"children":[]},{"value":"10108","label":"Phone","selected":false,"children":[]},{"value":"10109","label":"Monitoring systems","selected":false,"children":[]},{"value":"10110","label":"Vendor/technical advisory","selected":false,"children":[]},{"value":"10111","label":"Customer","selected":false,"children":[]},{"value":"10112","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10076","fieldConfigId":"10196","label":"Root cause","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10077","fieldConfigId":"10197","label":"Workaround","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10067","fieldConfigId":"10187","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10037","label":"Communication","selected":false,"children":[]},{"value":"10038","label":"Document","selected":false,"children":[]},{"value":"10039","label":"People","selected":false,"children":[]},{"value":"10040","label":"Service","selected":false,"children":[]},{"value":"10041","label":"Software","selected":false,"children":[]},{"value":"10042","label":"Hardware - Component","selected":false,"children":[]},{"value":"10043","label":"Hardware - CPD","selected":false,"children":[]},{"value":"10044","label":"Hardware - Disc","selected":false,"children":[]},{"value":"10045","label":"Hardware - Peripheral","selected":false,"children":[]},{"value":"10046","label":"Hardware - Process Equipment","selected":false,"children":[]},{"value":"10047","label":"Hardware - Power","selected":false,"children":[]},{"value":"10048","label":"Hardware - Tape","selected":false,"children":[]},{"value":"10049","label":"Hardware - Virtual","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10068","fieldConfigId":"10188","label":"Operational categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10050","label":"Connectivity","selected":false,"children":[]},{"value":"10051","label":"Account Request - Active Directory","selected":false,"children":[]},{"value":"10052","label":"Account Request - Firewall","selected":false,"children":[]},{"value":"10053","label":"Account Request - Printer","selected":false,"children":[]},{"value":"10054","label":"Account Request - Operating System","selected":false,"children":[]},{"value":"10055","label":"Account Request - Virus scan","selected":false,"children":[]},{"value":"10056","label":"Account Request - VPN","selected":false,"children":[]},{"value":"10057","label":"Break / Fix - Monitor","selected":false,"children":[]},{"value":"10058","label":"Break / Fix - Keyboard","selected":false,"children":[]},{"value":"10059","label":"Break / Fix - PC","selected":false,"children":[]},{"value":"10060","label":"Break / Fix - Laptop","selected":false,"children":[]},{"value":"10061","label":"Break / Fix - Hard Drive","selected":false,"children":[]},{"value":"10062","label":"Break / Fix - Docking Station","selected":false,"children":[]},{"value":"10063","label":"Configuration - Firewall","selected":false,"children":[]},{"value":"10064","label":"Configuration - Active Directory","selected":false,"children":[]},{"value":"10065","label":"Configuration - Printer","selected":false,"children":[]},{"value":"10066","label":"Configuration - Operating System","selected":false,"children":[]},{"value":"10067","label":"Configuration - Virus scan","selected":false,"children":[]},{"value":"10068","label":"Configuration - VPN","selected":false,"children":[]},{"value":"10069","label":"Configuration - User Account","selected":false,"children":[]},{"value":"10070","label":"Hardware Request - Add","selected":false,"children":[]},{"value":"10071","label":"Hardware Request - Configure","selected":false,"children":[]},{"value":"10072","label":"Hardware Request - Move","selected":false,"children":[]},{"value":"10073","label":"Hardware Request - New","selected":false,"children":[]},{"value":"10074","label":"Hardware Request - Repair","selected":false,"children":[]},{"value":"10075","label":"Instance Request - Copy","selected":false,"children":[]},{"value":"10076","label":"Instance Request - Create","selected":false,"children":[]},{"value":"10077","label":"Instance Request - Move","selected":false,"children":[]},{"value":"10078","label":"Instance Request - Remove","selected":false,"children":[]},{"value":"10079","label":"Instance Request - Repair","selected":false,"children":[]},{"value":"10080","label":"Network Request - Create","selected":false,"children":[]},{"value":"10081","label":"Network Request - Modify","selected":false,"children":[]},{"value":"10082","label":"Network Request - Terminate","selected":false,"children":[]},{"value":"10083","label":"Process Request - Audit","selected":false,"children":[]},{"value":"10084","label":"Process Request - Update","selected":false,"children":[]},{"value":"10085","label":"Server Change - Decommission","selected":false,"children":[]},{"value":"10086","label":"Server Change - Extend","selected":false,"children":[]},{"value":"10087","label":"Server Change - Network","selected":false,"children":[]},{"value":"10088","label":"Server Change - Post Implementation","selected":false,"children":[]},{"value":"10089","label":"Server Change - Provision","selected":false,"children":[]},{"value":"10090","label":"Server Change - Storage","selected":false,"children":[]},{"value":"10091","label":"Server Change - Update Configuration","selected":false,"children":[]},{"value":"10092","label":"VM Request - Extend","selected":false,"children":[]},{"value":"10093","label":"VM Request - Provision","selected":false,"children":[]},{"value":"10094","label":"VM Request - Remove","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10046","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10046","calendarParams":{"firstDay":0,"date":"2026-03-05T01:14:20-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDM5OTMzMC0xNmU0LTQ1M2ItODkwZC04NWU0N2RiZDI2YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI2OTYwNjAsIm5iZiI6MTc3MjY5NDg2MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-cCPE1cePU1RqGqBDpHp5_2sqPsLgvrjtoul6AR6ObA","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"bd399330-16e4-453b-890d-85e47dbd26c0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}